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Help FAQs

Attention: Our Plugins are designed EXCLUSIVELY for Final Cut Pro X (10.3 or above.) 

FAQ GENERAL

What payment platform do you use?

We use Paypal.


Can I pay with credit card? 
Of course! :) You just need a Paypal account. In the Checkout screen,
you can login on Paypal or create an account imediately. The process is quick and 100% secure, granted by Paypal.

How can I contact you?

By accessing the "Contact Us" page or by sending an e-mail to support@premiumvfx.com

If you want to talk about business, please contact us at admin@premiumvfx.com


Why can't I get a refund?
Because our products are digital, distributed as downloadable content. Therefore all transactions are final and non-refundable.

I did not received an e-mail of password recovery/ Account register/ Purchase confirmation etc

Check your SPAM box. Some email services may treat PremiumVFX e-mails as SPAM.

If anyway you did not received, please contact us at support@premiumvfx.com.

Why do I have to update to the latest version?

Apple constantly works on improving their software. Every time a new version is released, a lot of things change on FCPX.

Apple add new cool features, security improving, speed improving, bug fixes etc.That's why we recommend keeping FCPX up-to-date.


How can I subscribe to the PremiumVFX newsletter?

This option is in the bottom of PremiumVFX.com homepage.

This option is also available in register page.


How can I unsubscribe to the PremiumVFX Newsletter?

Just go to the "My Account - Subscribe / Unsubscribe to newsletter" page and select the desired option.

Or click here.


I forgot my login/password, is there a way to retrieve it?

Of course, just use the option "Forgot your password?" on Login page. Once you type in your e-mail address (provided during the registration process) and hit Send, our system will dispatch you an automated response containing your login as well as a link allowing you to reset your password. If you don't receive it, simply add our domain to your mailbox's white list and repeat the recovery process. This way everything should be fine.


Do I need some third party application to be able to use your products?
No, don't worry! :)

FAQ FINAL CUT PRO X

 When Trying to use a project on my timeline, FCPX shows a red "Missing Media". What is this?

This is usually caused by an outdated FCPX version.
Please update it to the latest one.



How can I download free templates?

Just add them to your cart and go to Checkout page. After you do checkout, you'll receive an message of success.

After this, go to the Download page to make your downloads.


Your templates are in 24p and my project is based on different frame rate, how can I change it?

Final Cut Pro X automatically adapts to template's frame rate based on your timeline settings.

Don't worry about it.

Where can I find the templates in Final Cut Pro X?

It depends which is the product. There are only 3 possible places:

1° - Titles and Generators sidebar: To find Titles like Lower Thirds, Slideshows etc.


2° - Effects Browser: To find Effects.


3° - Transitions: To find Transitions products.



After dropping a template on my timeline, how can I edit its content?

In general, all you need to do is select it on your Timeline and go to the Inspector Window (⌘+4). Depending on a type of project, there will be a special tab (called Generator, Title, Transition or Effect) containing all of the published elements. You can change the texts as well as apply your own video or image there.